The XTM Connect SDK is available as both SOAP and REST APIs. The Soap API provides more complete functionality, but is more complex to implement, while the REST API has a limited functionality but is quicker and easier to implement. You can find more information about the REST API at https://www.xtm-cloud.com/rest-api/.
If you wish to test the XTM Connect SDK please contact email@example.com who can set up a sandbox environment and provide you with the requisite URLs.
The web services are generally designed to be passive. They do not need know anything about the customer service and will only call the customer service after specified workflow events. The web services mainly respond to calls from the customer.
For file transfers, the web services can accept a URL, encoded BASE64 binary information or an MTOM file attachment.
There are two key concepts for the web services:
The following steps describe how to use the XTM Connect SDK:
|Mandatory data||Optional data|
Steps 2. to 5. are optional since the project manager can perform these tasks from within XTM.
The diagram below shows a typical integration.