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Training and Support
XTM Cloud is the Software as a Service version of XTM, our web based CAT tool. The software runs on our servers and you access it via a web browser.
Once you have paid via the internet using your credit or debit card your XTM Cloud account will be automatically created. You will then receive an email with your log on details, so within a few minutes you can be translating your first job!
An XTM Cloud subscription starts at £8 per month or £86 per year for a freelancer - click here to see a full price list.
There are three different account types: Freelance, Small Group and LSP.
For a “named user” system the administrator can only create the defined number of named users in XTM Cloud. With a “concurrent user” system the administrator can set up any number of users in XTM Cloud, but only the defined number of users can connect at any one time.
The minimum period for an XTM Cloud subscription is 3 months. However if you take out a subscription for 12 months then you will receive a 10% discount.
You can cancel your subscription to XTM Cloud after the initial three months.
At the end of your first three months you can either take out another subscription for a fixed period or continue to pay for XTM Cloud on a monthly basis.
Yes your XTM Cloud administrator can purchase additional words by logging on and going to the Configuration tab and then the Renew s ubscripti on tab.
Your XTM Cloud administrator can upgrade the subscription by logging on and going to the Configuration tab and then the Renew s ubscripti on tab. Any unused months of your existing subscription will be refunded to you.
Any unused words from your standard allowance or additionally purchased words can be carried forward from one month to the next. In the next month your standard allowance and purchased words will be used first and then any words brought forward from the previous month. Words can only be carried forward for one month.
You can pay for your XTM Cloud subscription on-line using a credit or debit card. We accept Visa, Visa debit, Mastercard, Solo and Visa Electron. We also have an online facility for paying via Paypal. Payments may be made in GB Pounds, Euros or US Dollars. If you would prefer to send us the payment directly then please contact us on firstname.lastname@example.org or call us on +44 1753 480 469.
Training and Support
XTM is very simple to learn. Take a look at the free online XTM training videos, which are available here: http://www.xtm-intl.com/demos . Then download the manual, and in most cases this will give you enough information to use XTM effectively.
In addition every month we have free online training sessions which you are welcome to attend.
If you would prefer one- on-one training where you can ask specific questions, this can be arranged at a cost of £50 per hour. One hour with your XTM trainer should be more than enough to make you confident in using XTM Cloud.
The email we send you after signing up for XTM cloud will contain a link to the XTM manual and also a Getting started guide.
Please send an email to email@example.com
There is also a menu item in XTM Cloud that enables you to report a problem with a specific project. Using this feature sends all the relevant information about the project to the support team to enable them to resolve your issue quickly.
XTM Cloud guarantees full protection for your data. The system uses the secure https protocol, just like secure credit cards payments so that all your translation data is securely encoded during the translation process.
The XTM Cloud Services are securely hosted in a professional state of the art facility ensuring full protection for your data.
Since all of the data in XTM is securely partitioned no other XTM Cloud customer has access to your data.
Your unique login credentials guarantee that only you or your nominated users can access the data.
In addition XTM Cloud ties an individual user to a PC which further prevents any attempts at unauthorized access. Users can only access XTM Cloud through an authorized PC.
XTM Cloud is hosted on servers located in a state of the art facility at one of the largest international Internet hosting company in Europe. Through them we can guarantee a network availability of 99% for the infrastructure of their computer centre. The centre has the following features:
Robust connectivity due to multiple redundant upstreams:
AC: 230V, 16A
Uninterrupted power supply (UPS)
Battery mode: approx. 15 minutes
Diesel power generator
Under-floor air conditioning with monitoring of ambient air and server/distribution cabinets temperatures
Modern fire early warning system with direct connection to the local fire station
Special door locking system
24/7 camera monitoring of entrances and server rooms
All XTM data is backed up daily to a separate server and stored for 7 days.
No. The payment is securely processed by SagePay. XTM Cloud only receives confirmation of payment, without any of the card details.
You can process all the following file types in XTM Cloud:
Yes. You can upload any existing translation memories you have to XTM Cloud. There is a straight forward process to import TMX files. You can also import terminology data into XTM Cloud. It is also possible to export your TM and Terminology from XTM Cloud when you have finished.
XTM Cloud supports the following open standards
A screen resolution width of more than 1000 pixels is optimal.