XTM Cloud FAQ - XTM International

Once you have paid via the internet using your credit or debit card your XTM Cloud account will be automatically created. You will then receive an email with your log on details, so within a few minutes you can be translating your first job!

Subscription

How much does a subscription to XTM Cloud cost?

An XTM Cloud subscription starts at £8 per month or £86 per year for a freelancer - click here to see a full price list.

What is included in the price?

Access to XTM Cloud for the specified number of users for the agreed period.
The ability to create translation projects up to the specified maximum number of words.
Support: We provide first class telephone and email support Monday to Friday from 8am to 11pm CET time.
Upgrades: All software upgrades are loaded by our support staff as they become available. This means that you and all your team will always be using the latest version of the software.
Server maintenance: You do not need to worry about server maintenance as we take care of that.

What are the differences between the different XTM Cloud account types?

There are three different account types: Freelance, Small Group and LSP.

A freelance account is for a single named user and comes with a set number of words that can be processed each month.
A small group is for 2, 3 or 4 named users who wish to work together on translation projects. You can choose how many words you want to translate each month.
An LSP account is for a specific number of concurrent users. You can create any number of users, but only the specific number can connect at one time. The LSP account allows you to translate an unlimited number of words each month.

What are the differences between named users and concurrent users?

For a “named user” system the administrator can only create the defined number of named users in XTM Cloud. With a “concurrent user” system the administrator can set up any number of users in XTM Cloud, but only the defined number of users can connect at any one time.

What is the minimum period for a subscription to XTM Cloud?

The minimum period for an XTM Cloud subscription is 3 months. However if you take out a subscription for 12 months then you will receive a 10% discount.

Can I cancel my subscription to XTM Cloud?

You can cancel your subscription to XTM Cloud after the initial three months.

How can I continue my subscription to XTM Cloud after the initial period?

At the end of your first three months you can either take out another subscription for a fixed period or continue to pay for XTM Cloud on a monthly basis.

If I have used my standard word allowance can I purchase more words?

Yes your XTM Cloud administrator can purchase additional words by logging on and going to the Configuration tab and then the Renew s ubscripti on tab.

How can I upgrade my subscription to XTM Cloud?

Your XTM Cloud administrator can upgrade the subscription by logging on and going to the Configuration tab and then the Renew s ubscripti on tab. Any unused months of your existing subscription will be refunded to you.

Can I carry my unused words on to the next month?

Any unused words from your standard allowance or additionally purchased words can be carried forward from one month to the next. In the next month your standard allowance and purchased words will be used first and then any words brought forward from the previous month. Words can only be carried forward for one month.

How can I pay for my XTM Cloud subscription?

You can pay for your XTM Cloud subscription on-line using a credit or debit card. We accept Visa, Visa debit, Mastercard, Solo and Visa Electron. We also have an online facility for paying via Paypal. Payments may be made in GB Pounds, Euros or US Dollars. If you would prefer to send us the payment directly then please contact us on sales@xtm-intl.com or call us on +44 1753 480 469.

Training and Support

What training for XTM cloud is available?

XTM is very simple to learn. Take a look at the free online XTM training videos, which are available here: http://www.xtm-intl.com/demos . Then download the manual, and in most cases this will give you enough information to use XTM effectively.

In addition every month we have free online training sessions which you are welcome to attend.

If you would prefer one- on-one training where you can ask specific questions, this can be arranged at a cost of £50 per hour. One hour with your XTM trainer should be more than enough to make you confident in using XTM Cloud.

Where can I view the manual for XTM Cloud?

The email we send you after signing up for XTM cloud will contain a link to the XTM manual and also a Getting started guide.

How do I contact Support?

Please send an email to support@xtm-intl.com

There is also a menu item in XTM Cloud that enables you to report a problem with a specific project. Using this feature sends all the relevant information about the project to the support team to enable them to resolve your issue quickly.

Security

Is my confidential data secure in XTM Cloud?

XTM Cloud guarantees full protection for your data. The system uses the secure https protocol, just like secure credit cards payments so that all your translation data is securely encoded during the translation process.

The XTM Cloud Services are securely hosted in a professional state of the art facility ensuring full protection for your data.

Since all of the data in XTM is securely partitioned no other XTM Cloud customer has access to your data.

Your unique login credentials guarantee that only you or your nominated users can access the data.

In addition XTM Cloud ties an individual user to a PC which further prevents any attempts at unauthorized access. Users can only access XTM Cloud through an authorized PC.

How robust are the XTM Cloud services?

XTM Cloud is hosted on servers located in a state of the art facility at one of the largest international Internet hosting company in Europe. Through them we can guarantee a network availability of 99% for the infrastructure of their computer centre. The centre has the following features:

Internet Connection

Robust connectivity due to multiple redundant upstreams:

Power Supply

AC: 230V, 16A

Uninterrupted power supply (UPS)

Battery mode: approx. 15 minutes

Diesel power generator

Climate Control

Under-floor air conditioning with monitoring of ambient air and server/distribution cabinets temperatures

Fire Protection

Modern fire early warning system with direct connection to the local fire station

Security

Special door locking system

24/7 camera monitoring of entrances and server rooms

Data Backup

All XTM data is backed up daily to a separate server and stored for 7 days.

Does XTM Cloud store my credit card details?

No. The payment is securely processed by SagePay. XTM Cloud only receives confirmation of payment, without any of the card details.

Technical

What file types can I translate through XTM Cloud?

You can process all the following file types in XTM Cloud:

XML (generic)

Microsoft Office

Microsoft Visio (.VDX)

XLIFF

OpenOffice

XHTML

FrameMaker(.MIF)

PDF (returns plain text)

HTML

InDesign (.INX & .IDML)

Trados TTX

DITA

Java properties files

DocBook

.PO / .POT

.ASPX

.YAML

.TXT

ResX

Can I use my existing translation assets with XTM Cloud?

Yes. You can upload any existing translation memories you have to XTM Cloud. There is a straight forward process to import TMX files. You can also import terminology data into XTM Cloud. It is also possible to export your TM and Terminology from XTM Cloud when you have finished.

What translation open standards do you support?

XTM Cloud supports the following open standards

W3C ITS

GMX-V

XLIFF

Unicode TR29

xml:tm

OAXAL

What are the technical requirements to access XTM Cloud on my PC?

All you need is a PC with a connection to the Internet and a web browser. The browsers that XTM supports are: Internet Explorer 7 & 8; Firefox 3.6.x & 4.x. Please make sure that popups, Javascript and cookies are enabled.

A screen resolution width of more than 1000 pixels is optimal.

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Testimonials

I was impressed with the speed of delivery, up and running in approx 24 hours. Translator went straight in armed with the manual and training videos and didn't put a foot wrong. Job done.

Neil Gauld

Brightlines Translation

XTM’s cutting-edge, standards based translation management technology is designed to allow us to streamline our localization process. We spent the better part of a year assessing potential vendors, and we found XTM Suite to be the most cost effective solution for our needs.

Keith Shengili-Roberts

AMD

You should consider testing XTRF-TM. It is an online Customer, TM, Terminology, Translation environment. You are able to manage customers, translators, projects, TM and Terminology.

We are using it for our all projects in our agency in Brazil.

By the way, it is cheaper and better than SDL Trados, Across, and other (in my point of view). It is worth trying.

Wiliam T. Ribeiro

ez2 translate

We are excited about our partnership with XML-INTL and feel that this new translation module is a natural extension of the DITA CMS. We strongly believe that their cutting-edge translation management technology – namely the translation memory and the terminology management tools - will appeal to many of our customers who wish to streamline their localization process.

Eric Bergeron

IXIASOFT

If you want a great tool at a reasonable price, I recommend you connect with any member of the XTM sales team. XTM has a flexible tool that leverages cloud technology in addition to all the traditional bells and whistles. I've seen about a dozen demonstrations of Translation Management tools in the last 8 months, and XTM was clearly a lot of bang for the buck. This tool is strong right out of the box. If anybody would like a candid off the record private conversation about the companies I reviewed, I'd be happy to talk via Skype or phone.

Patricia Carlin

Independent Localization Consultant

Just made the switch from Trados to XTM Cloud. So far, it seems like the best thing I've done in ages. As an OS X user, I had to rely on virtualization to be able to use Trados, and I've been looking for an alternative for a long time, discarding Wordfast Pro, Heartsome and similar applications in the process. XTM Cloud is pretty intuitive, once you rid yourself of the Trados mindset, and, for a web based interface, it's pretty snappy. QA is not as extensive as in some of the most popular CAT tools, but it works, and the concordance and suggestion tools available seem to work better for me, than the ones offered in Trados Studio. File conversion is not foolproof, but their support is very helpful. It takes a little time to set all the parameters associated with each client, but once it's done, it's very easy to create projects. Word count / analysis and progress measuring is easier and faster than in Trados Studio! It supports all the file formats that I work with (and many more) - Microsoft Office, InDesign, XML, and HTML, as well as XLIFF and TTX for those who rely on agencies sending out Trados formats.

In summary, performance is fast, no stability issues so far (knock on wood), and usability is different, but definitely not harder than Trados/SDLX......I think I just got myself a new CAT tool.

Per Riise

Freelance Translator

Thank you for your help and patience. The tech support you provided was excellent. Knowledgeable and very fast, as well, so I did in fact just meet my deadline, which I could not have done without your help.

Deborah Hodgson

Freelance Translator

XTM has been an integral part of our growing translation business and has contributed greatly to our efficiency and accuracy. We tested different translation software, and concluded XTM offers the best overall solution for our translation agency needs. XTM Cloud is straight-forward to use for professionals in different locations and we have benefited greatly from building translation memories through XTM.

Cem Arel

Copypanthers

In every way, XTM is really freelancer-friendly. For the last 3 days, I have been quite happy to have met XTM which helped me translate 20,000 words in 3 days (of course I used my existing TMs). However, XTM's part in this work was undebatebly great. Only about 15 buttons on the screen, therefore you do not feel like a pilot flying over Atlantic and you do not have work on the same computer all the time. You can just log into your account and work smoothly on any computer with an internet connection. I am very grateful to you and what you have achieved is more than I expected. Respect!

Ali Hatapçı

Freelance Translator

XTM Cloud

Frequently Asked Questions